Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at trustserve2711@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at trustserve2711@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at trustserve2711@gmail.com.

At TRUST SERVE, we want you to shop with confidence. If something isn’t right with your order, we’re here to help make the process simple and fair.

Returns Eligibility

To be eligible for a return, items must meet the following conditions:

  • Return request submitted within [ 7 days ] of receiving your order
  • Item must be unused, unwashed, and in original condition
  • Original packaging, accessories, manuals, and tags (if applicable) must be included
  • Proof of purchase or order confirmation is required

We reserve the right to decline returns that do not meet these requirements.

Return Process

To start a return, please contact us at [trustserve2711@gmail.com] and include:

  • Your order number
  • Reason for return
  • Photos of the item (if damaged, defective, or incorrect)

Once your return request is approved, we will provide instructions for returning the item.

Refunds

After your returned item is received and inspected, we’ll notify you of the approval status.

If approved, your refund will be processed back to your original payment method within [2 working days].

Please note:

  • Original shipping fees may not be refundable unless the return is due to our error
  • Processing times from banks or payment providers may vary

Exchanges

We offer exchanges for eligible items when stock is available.

If you would prefer an exchange instead of a refund, contact us at [trustserve2711@gmail.com] within [2 days] of delivery. Exchange approval may depend on product availability.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within [2 DAYS] of delivery.

Include:

  • Your order number
  • Photos of the issue
  • Description of the problem

Once verified, we will arrange a replacement, exchange, or full refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return unless defective:

  • Final sale or clearance items
  • Gift cards
  • Personalized or custom-made items
  • Items marked as non-returnable
  • Products showing signs of use or damage caused after delivery

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
  • Original shipping charges are non-refundable unless required by applicable law
  • We recommend using a trackable shipping method for returns

Contact Us

For questions about returns or refunds, contact us: trustserve2711@gmail.com

Email: [EMAIL ADDRESS]
Business Hours: [BUSINESS HOURS]